FAQ - Frequently Asked Questions

Is a free trial available?

Yes, sign up for a free 3-note trial here: claras.ai/signup. If you love what you see, it's easy to subscribe and forget about file admin forever.

What's the best way to record client meetings?

- In-person meetings: Record directly into Claras. The live recorder is found at the top of your meeting page.
- Online meetings: Record in Teams or Zoom, then upload the video, audio or transcript to your meeting. With our Teams integration, you get 1-click imports of your recordings.

How do I record phone calls so they can be easily uploaded into Claras to generate a file note?

- On iPhone, click the record icon at the start of the call. Your phone plays a message to let the other person know you're recording. Then export the transcript and upload it to your meeting in Claras. Note that this may not be possible on Android.
Other options:
- Put your call on speaker and record the conversation directly into your meeting in Claras.
- Use this credit card sized recorder, holding it to the back of your phone during the call It can also record in-person meetings: https://au.plaud.ai/products/plaud-note-ai-voice-recorder

Can Claras schedule my meetings from my calendar automatically?

We're working on this with the next update of our Teams integration.

How do I switch from monthly to annual payment?

On the Billing page (available under Settings on the left hand menu), select "Switch to Annual billing" from the Actions dropdown.
If you'd like to switch from Annual to Monthly payment, the reverse applies.

How do file note statuses work in Claras?

There's file note 3 statuses in Claras:
- Draft: A placeholder before you've had the client meeting and created your file note.
- Processed: You've created the file note, but it's being checked and finalised.
- Finalised: Once you've reviewed and filed it, click the green Finalise button.

How do I upload my meeting recordings?

Create a new meeting from the Schedule page. Click the "Upload Recording" button at the top of the page and upload your video/audio recording or transcript.
Then click "Start Processing" to create your file note.

Do i need to manually add a new meeting under the "schedule" menu for every client meeting?

Currently, Claras doesn't automatically sync with meetings in your calendar. We're working on it!

with using team for meetings...do i just record in teams and Claras searches for it? or is this something to do with my calendar syncing into Claras?

How do I download my transcript?

- Copy your transcript from Claras by clicking the 3-dot menu at the top right, then selecting "Copy transcript".
- You'll then be able to paste it into a document or another platform.

Live transcription in Claras isn't working.

If you're not seeing your transcription on-screen when recording your meeting directly in Claras (after clicking the "Live Recording" button then "Start Transcription"), there's a few things to check:
Check that you've allowed Claras to access your microphone, by giving your permission in the security popup
Check your browser's security settings and ensure the microphone is set to the correct microphone

Once you've checked these, reload the page and try again.

How do I stop my File Notes from repeating details? They're too long!

To reduce the repetition in your notes, refine the template. Before finalising a note, click the "Refine Note & Template" button and tell Claras what changes you'd like to see. Claras will create a preview so you can compare the output before updating the template. Find out more here.
You can also:
- Add guidance at the top of the template. For example: [Don't repeat the same information in different sections].
- Remove any open ended or general statements in the template, and be specific about the detail you need in a particular section.

How do I edit the file note?

You can edit the file note directly in Claras before finalising it.
Edit it like you would a Word document and Claras will autosave your changes. Use the toolbar at the top to help with layout and formatting.

Can I share my login?

No, it's against our terms of service, and is insecure. Plus, if you're recording a meeting and someone logs into Claras using the same credentials, it will automatically log out anyone else using those same credentials. If this happens halfway through a meeting it could prevent the transcript from being saved properly.
We recommend seperate user accounts for team members who need to access Claras. Invite support staff using the "Assistant" role from the Teams page.

Can you reset my Authenticator App/2FA/MFA code?

If you've changed your phone or authenticator app and can't get a code, we'll need to reset it. As this is a potential security issue, please confirm you’re who you say you are by answering the following questions:
- The names of any other advisers in your practice account.
- Two clients that you’ve created file notes for.

Why can't our team log in to Claras? Help!

Sometimes, services or websites can be blocked and your IT team need to get involved.
To narrow it down, try visiting https://claras.ai using your mobile data (hotspot to your phone). This will tell us if your office network is the problem.
If that works, please let your IT team know: “We can’t access claras.ai from our network — can you check if it’s being blocked by the firewall or filters?”

You can also try:
- Logging in using an incognito / private window
- Using another browser like Chrome
- Clearing browser cookies

If none of these resolve the problem, send a request to support@claras.ai, including:
- The browser they are using
- The url of the page they are trying to access
- A screenshot of the entire browser, including the address bar, when it is failing

Updated on: 27/03/2025